Refund Policy

Subscription cancellations

You can cancel your Accynt AI subscription at any time through the billing portal or account settings available for your plan. Once canceled, access to paid features normally continues until the end of the current monthly or yearly billing cycle. At the end of that cycle, the account reverts to the applicable free tier unless you start a new subscription. Canceling a subscription stops future renewals; it does not automatically reverse a charge that has already been processed.

Refund eligibility

Because Accynt provides immediate digital access to software, hosted functionality, and cloud audio-processing resources, refund requests are reviewed with the timing of the purchase, the account's usage, and applicable consumer law in mind. If you are dissatisfied with an initial subscription purchase, you may request a refund within 14 days of the initial purchase date. Requests submitted after that period will generally not be granted unless a refund is required by applicable law or there was a verified billing error.

• Initial purchases: Contact support within 14 days of the first purchase and explain the reason for the request. We may review account activity and the associated Paddle transaction before deciding whether the request qualifies.
• Renewals: Monthly and yearly renewals are generally non-refundable once processed. You are responsible for canceling before the renewal date if you no longer want continued access.
• Duplicate or incorrect charges: Report suspected duplicate charges or billing errors promptly so they can be investigated with Paddle and corrected when appropriate.

How to request a refund

To request a refund, email support@accynt.com from the email associated with your Accynt account. Include your account email, the Paddle transaction or receipt number, the plan involved, the purchase date, and a concise explanation of the request. Do not send full payment card numbers or other sensitive financial credentials. Approved refunds are submitted through Paddle to the original payment method and typically appear within 5 to 10 business days, depending on the financial institution and payment method.

Questions and policy changes

This policy works together with our Terms of Service and may be updated as Accynt AI's plans and payment workflows evolve. The version published on this page applies to requests made after its effective date. Questions about cancellation, eligibility, or payment processing can be directed to support@accynt.com.